Last updated: September 22, 2026
Thank you for shopping with Seoulora. Here's everything you need to know about how and when your order will arrive.
Where we ship
We ship within the United States (including P.O. boxes and APO/FPO/DPO addresses) and to most countries worldwide. If we can't ship to your country, you'll see that at checkout before you pay.
Processing time
Orders are processed and shipped within 1 business day (Monday–Friday, excluding U.S. holidays). Orders placed after business hours, on weekends or on holidays are processed the next business day. During launches, sales or holidays, processing may take a little longer; if your order will be delayed, we'll email you.
Shipping rates and delivery times
| Method | Cost | Estimated delivery after shipping |
|---|---|---|
| Standard Insured Shipping (U.S.) | $5.00 | 3–5 business days |
| Standard Insured Shipping (U.S. orders of $70 or more) | FREE | 3–5 business days |
| Express (U.S. only) | $15.00 | 1–2 business days |
| Standard Insured Shipping (international) | $5.00 flat rate | Varies by destination; the estimate is shown at checkout |
Shipping costs are calculated and shown at checkout before you pay. The $70 free-shipping threshold applies to U.S. orders and is based on your order subtotal after discounts. Delivery times are estimates from the carrier and aren't guaranteed.
Order tracking
As soon as your order ships, you'll receive a shipping confirmation email with a tracking number. Tracking may take 24–48 hours to show movement.
Address changes and cancellations
Because we ship quickly, please email us at help@seoulorakorea.com right away if you need to change your address or cancel. We'll do our best, but once an order has shipped we can't change or cancel it. Please double-check your shipping address at checkout; we aren't responsible for orders shipped to an incorrect address entered by the customer.
Lost, stolen or delayed packages
If your tracking shows no movement for 7 business days (15 business days for international orders), or your package is marked delivered but you can't find it, please check with neighbors and your local post office, then email us. We'll work with the carrier to locate it and, where appropriate, send a replacement or issue a refund.
Damaged or incorrect items
If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or refund at no cost to you.
Taxes, duties and customs
Applicable sales tax is calculated at checkout based on your shipping address. International orders may be subject to import duties, taxes or customs fees charged by the destination country. Unless these are shown and collected at checkout, they're the customer's responsibility, and customs processing can add time to delivery.
Contact us
Questions about shipping? Email help@seoulorakorea.com and we'll get back to you within 1–2 business days.