Last updated: September 22, 2026
We want you to love your Seoulora products. If you don't, we'll make it right.
30-Day Money Back Guarantee
You have 30 days from the date your order is delivered to request a refund. If you tried our product and aren't happy with how it works for you, email us within that window and we'll refund the purchase price, even if the product has been opened and used.
- The guarantee applies to purchases made directly from seoulorakorea.com. Products bought from other sellers or marketplaces aren't covered.
- The guarantee is limited to one refund per customer per product. It's meant to let you try a product risk-free, not for repeat purchases of the same item.
- We may ask a few quick questions about your experience so we can improve, but you won't need to justify your request.
Unopened returns
Unopened, unused items in their original packaging may also be returned within 30 days of delivery for a full refund of the item price. We'll give you return instructions when you contact us. Unless the return is due to our error, the customer is responsible for return shipping costs.
How to request a refund or return
- Email help@seoulorakorea.com with your order number and the item(s) you'd like refunded.
- We'll reply within 1–2 business days with next steps. Please don't send items back to us without contacting us first; returns sent without authorization may not be accepted.
Refunds
Once your request is approved (or your return is received and inspected), we'll issue your refund to the original payment method. Please allow 5–10 business days for it to appear, depending on your bank or card issuer. Original shipping charges are non-refundable unless the refund is due to our error.
Damaged, defective or incorrect items
If something arrives damaged, defective or wrong, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including shipping, at no cost to you.
Exchanges
The fastest way to get a different item is to request a refund for the original, then place a new order.
Bundles and discounts
For bundle or discounted purchases, refunds are based on the price you actually paid for each item. Free gifts included with an order don't need to be returned.
Sale items and gift cards
Sale items are covered by the same guarantee unless the item was marked as final sale at the time of purchase. Gift cards are non-refundable.
Contact us
For any return or refund question, email help@seoulorakorea.com.